https://www.resetera.com/threads/retail ... for.83383/
I do some part time work at a pharmacy where I help people make sense of our photo printing system. We had a woman come in tonight trying to use the scanner to make copies of some old picture she had. She couldn’t figure it out, so I ended up just doing the whole thing for her. But one of the first pictures I put it scanned upside down. She made a point of it to say I did it wrong, but I tried to explain to her that it comes out right when it prints... cut to me handing her the photos after they printed and her screaming at me that it printed out upside down and that she’s not paying for it. I tried to explain to her as calmly as I could that she was holding the picture upside down and at which point she stopped talking for about thirty seconds, then started yelling “Are you calling me stupid?” over and over, loud enough for the entire store to hear. I ended up walking away and letting a manager finish the transaction because I was either going to start laughing or start yelling back and I genuinely wasn’t sure which it would be.
A lady wanted to return an opened game that was purchased over 60 days ago. I said she can’t repeatedly and she started getting angry. She started swearing a ton too. Then she eventually yelled “you see all these kids in this store and you have me cursing like this?!” She did not like when I pointed it out to her that she is the one cursing under her own will.
A man yelling at me "You don't have it? But this is a computer store"! Next to his family, because we didn't have a USB that hacks and retrieves a password from his laptop because he "forgot" the password to log in.
I spent years working in a video rental store part time, so I'd be hard pressed to think of THE dumbest.
Most of it revolves around late fees for un-returned movies/games though. One that comes to mind (though possibly not the dumbest):
Me: Okay, you have some late fees for the movies you just returned.
Cust: How much?
Me: $20.
Cust; WHAT?? You guys should have called me and told me I had late movies!!
Me: Actually we call every customer personally, each day they have movies out late.
Cust: Well you never called me!
Me: <pulls up customer account> Is this your phone number? This is the number we called.
Cust: It was; it changed.
Me: Okay well give me your new number, so this won't happen again.
Cust: Well you should have had the new one.
Me: Oh...did you give it to someone here? If you did, when was that?
Cust: No I didn't, but...you still should have had it!!
Me: Well, we don't regularly call up customers asking for updates.
I used to deliver pizza during college. This one lady was staying at a really nice hotel downtown, when I got to her door I could instantly tell she was SUPER drunk. Definitely the most not-sober person I ever encoutered working there. But whatever, she's probably on vacation, who cares. Transaction goes like normal, she tipped pretty well, I head to my car and back to the store. I walk back in and my manager is on the phone with her, she called screaming and yelling saying that we delivered her a pizza with toppings that had gone bad because it "smells and tastes like beer." I had to deliver her another pizza free of charge, and she made me take the old one back. It looked and smelled totally normal, and exactly the same as the 2nd pizza I brought her.
Yeah, games retail is full of stupidity;
No, Donkey Kong Country is not on the Megadrive. "Yes, it is, my son played it at his friends house, are you calling me a liar?".
Or another time I was shouted at because I apparently had the connections to make a publisher port a game to a customers system that did not have that said game.